Agenda | London, November 14

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Registration & Welcome Coffee

08:45 - 09:30

 

Welcome | Steve Hamilton, Vice President UK & IRE, BMC

09:30 - 09:40

Digital services can help organizations not just survive but thrive in competitive markets, while unlocking new opportunities and improving productivity. It’s clear by now that both people and technology are critical to making digital transformation a reality in any organization. This keynote session will chart where we are right now in the transformation of the global Digital economy, what we’ve learned so far, and forecast where we’re headed. Drawing upon real-world insights gained from experience working with our customers on digital transformation initiatives around the globe, you will learn about specific and practical ways you can scale up your capabilities to run at digital speed.

Digital innovation is more than just building an app but a new way of delivering services and experiences, exploiting hyper-connectivity of information and the benefits of modern, elastic infrastructure. In this session, you will learn how BMC’s recent portfolio innovations can help you accelerate high-priority initiatives pivotal to digital business – such as Multi-Cloud, Security and Compliance, DevOps, Big Data, the Digital Workplace, Service Management Excellence, and IT Optimization. By driving faster innovation, operational excellence, and digital business at scale, you can create and deliver more value, more quickly to succeed and win in the digital economy.

Networking Break

11:10 - 11:40

 

This moderated discussion will host fellow IT professionals who will share best practices, lessons learned, and pitfalls to avoid, as their organizations navigate the transformation to digital IT.

IT practitioners will receive awards for the most advanced use of BMC’s solutions to drive the transformation to digital IT.

Ben is an extremely compelling futurist speaker. He will share with us the extreme effects of the digital and networked world on business, society, and your life. Through compelling stories, deep analysis, and bleeding-edge examples of the modern world, he strives to help  you, your business, organisation, government, or institution navigate and prosper in the future.

Networking Lunch

13:10 - 14:10

Network with peers and get your passport stamped by our sponsors to be eligible to win a prize

5 Breakout Tracks on the Following Topics: 

  • Digital Service Management
  • Digital Business Automation (Control-M)
  • Performance & Analytics
  • Security, Compliance and Automation
  • Multi-Cloud

Prize Draws | Complete an evaluation form to be in with a chance to win a prize!

17:10 - 17:20

Prize Draws | Complete an evaluation form to be in with a chance to win a prize!

Connect with your colleagues and build your network, all while enjoying hors d'oeuvres, music and entertainment. 

Multi-cloud, microservices, data explosion – these new and changing technologies, widely adopted across every business in pursuit of innovation, are creating an unprecedented level of complexity for IT organizations. The speed, scale and complexity brought on by innovation is stressing IT’s traditional approach to performance management, creating blind spots in digital strategies and costing companies far more than budgeted.

Join us for a fast paced, interactive conversation about HOW IT organizations can elevate above the complexity with AIOps. In this session, you’ll learn how the TrueSight AIOps platform, powered by machine learning technology, can identify patterns in digital data that would otherwise be unrecognizable using rules-based event management.

With the accelerated adoption of public cloud, hybrid applications often use infrastructure resources from one or more cloud providers, along with on-premises resources.  And even cloud native applications can be tied to services that include on-premises or hybrid applications.  So how do you optimize application performance and end-user experience with these complex environments? 

Learn how TrueSight provides visibility into application and infrastructure performance, leveraging AIOps and machine learning to predict and pinpoint problems.  Don’t let a complex IT environment prevent you from having the visibility you need for delivering the performance you and your customers expect.

Managing incidents by responding to service tickets is by nature reactive. Incidents come in, tickets get created and issues get worked. IT leaders make ‘best effort’ forecasts for future demand based on past activity. The levers they can pull to respond to growth and change are staffing, automation or process efficiency (more productivity or faster resolution). This situation has been a ‘necessary evil’ for years. 

In the era of digital transformation, ‘necessary’ becomes ‘intolerable’. Organizations that cannot find a way to move from a reactive to a proactive stance will find themselves unable to respond to the sprawl, scale, complexity and pace of change in digital IT data and technologies.  Ticketing is the leading indicator of challenges with digital transformation. IT leaders must implement automated, advanced analytics and machine learning that enables a proactive, real-time approach to managing the problems driving incidents that includes bridging ITSM and ITOps – what Gartner calls “Algorithmic IT Operations” (AIOPS). 

In this talk we will discuss a strategy using text analytics driven by machine learning to uncover the problems causing incidents and overcome the limitations of inaccurate, incomplete and missing ticket categorization

Networking and Coffee Break

15:40 – 16:10

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With the promise of agility and reduced costs, organizations are counting on cloud computing to help with their digital transformation.  

Yet organizations continue to have unpredicted costs when they move applications and workloads from on-premises to public cloud.  TrueSight Cloud Cost Control provides visibility into current and future costs, simulated migrations and the insight needed for optimizing resources. Keep your digital transformation on track by eliminating surprises and wasted operating spend with Cloud Cost Control.

Customer Story | Richard Frost, Infrastructure Development Manager, Infrastructure & Security, John Lewis Partnership

16:40 – 17:10

The evolution of the TrueSight Operations portfolio has been story of the progressing sophistication of the IT Operations practice. BMC has been here with you from the beginning – from PATROL, to PORTAL, to BMC Event Management, to Service Impact Management to ProactiveNet, TMART and the iterations between. Then TrueSight was born – putting IT Ops in the pilot seat with a cohesive view of the enterprise that’s wide and deep with the ability to bring in data from any vendor.

In this session, you’ll learn:

  • Why you should migrate now
  • The new features just released in TrueSight Operations 10.7
  • How to get to TrueSight Operations from where you are today
  • Service offerings and continuing education available to make your life easier​

Prize Draws | Complete an evaluation form to be in with a chance to win a prize!

17:10 - 17:20

Prize Draws | Complete an evaluation form to be in with a chance to win a prize!

The business demand for new sources of revenue, unique competitive advantage, and operational excellence, not to mention the disruption by “digital native” companies in many industries, has created enormous pressure on companies to compete digitally.   Transforming to a digital enterprise requires a new integrated approach to IT automation we call Digital Business Automation.  This next wave of IT automation will build upon and bridge from existing infrastructure, data and application technology platforms by adapting these core business IT technologies to the new modern, digital-first technologies and processes.   This session introduces how the challenges of achieving digital business transformation with increasingly diverse infrastructure, disparate data and accelerated applications can be addressed by the exciting capabilities of Control-M.

Customer Story

14:40 – 15:10

Hear from one of your peers about their successful experience in implementing Security, Compliance and Automation Solutions from BMC, showcasing best practices and lessons learned.

If high availability, automatic deployment and promotion aren’t of interest to you, you’re in the wrong room.  Those are just some of the many reasons to be running Control-M version 9.  This session will review some of the Control-M 9 features and the benefits they can bring to your enterprise.  But the highlights of “9” don’t end there.  If computers were invented on the first day, and computer networks on the second, it is safe to assume file transfers began on the third!  File transfers continue to be the lifeblood of both cross platform and multi-application services.  Control-M Managed File Transfer is a new offering that combines the disciplines of workload automation and file transfer management into a single solution.  In this session we will also discuss how combining these two disciplines gives you a single point of control with instant visibility into the status of file transfers and related application workloads and enables you to provide better service to all your customers.

Networking and Coffee Break

15:40 – 16:10

Coffee

Multi-cloud, containers, elastic computing, server less are all headline-grabbing terms today. They are grabbing more than just headlines though, as significant amount of IT investment is shifting towards these technologies. This shift also means that business critical services will run across an ever more complex environment which possibly includes on-prem, mainframe, private cloud, public cloud and more. This session will focus on how Control-M is enabling companies to build an automation strategy that allows business workflows to be automated from a single point of control across a highly heterogeneous environment that spans the spectrum from multi-cloud to mainframe. We will also be sharing how one company is shaping the future of travel by making the transition to their cloud services solution using Control-M as a core technology platform along with Docker, Kubernetes, and Openshift.

Control-M has been leading innovation going back to 1991, when it was the first Enterprise class solution to provide a single view across mainframe and distributed platforms.  The automation needs of our customers has changed from batch processing to job scheduling to workload automation, and Control-M has been leading the way at every new wave of innovation.  We’ve recently delivered new solutions to support Big Data - leveraging Hadoop, released Automation API - allowing developers to easily embed Control-M commands during the application build process, and Managed File Transfer -  combining the disciplines of workload automation and file transfer management into a single solution.  In this session, you’ll learn what Control-M has planned for the future, including the soon to be delivered Control-M 9.0.18.  We recognized that the level of effort to install and upgrade Control-M can be high and in some cases may also act as a barrier to taking advantage of new features and functionality. We will share how that is going to change with the release of Control-M 9.0.18!  

Prize Draws | Complete an evaluation form to be in with a chance to win a prize!

17:10 - 17:20

Prize Draws | Complete an evaluation form to be in with a chance to win a prize!

In the digital era, success is predicated on delighting customers serving constituents and customers, engaging employees, innovating operations and transforming agency business models. But managing IT at the pace, scale and complexity demanded by digital businesses is not easy. To succeed, organizations must address a new set of challenges as cloud services, security breaches, data volumes, business agility and tools to improve employee productivity dominate the IT agenda.  Join this session to learn where BMC and its customers are headed next. Learn how you can:

  • Harness instant value with our approach to evolve and enrich ITSM by embedding predictive intelligence and automation
  • Leverage service management to target the lines of business and multi-cloud use cases
  • Provide an Omni-channel experience to your employee and agents

Find out what’s in store for your organization in the next step of your digital transformation.

The need to accelerate and innovate pressures the lines of business (LOB) to spend on infrastructure resources with limited understanding of the overall impact to day-to-day operations. In order for infrastructure and operation teams to be service providers to the LOB, they need an understanding of their entire environment, regardless if it’s on premise or in multiple clouds.  As data centers transform to multi-cloud environments, new ways to deliver digital services are being used to scale the business.  However, these private and public cloud environments often have limited or non-standard means of communications and need to co-exist with legacy infrastructure and software.  As a result, companies which do not have good visibility of how digital services are implemented struggle in their digital transformation.  The processes/tools that guarantee reliability, performance, and interoperability lack understanding of hardware and software dependencies that spans traditional IT and multi-cloud environments.

In this presentation, we will establish a baseline understanding of the present and anticipated adoption of various cloud environments and compute models to understand how that aligns with use cases supporting the need for BMC Discovery for Multi-Cloud.

Customer Story
Robert Miller, Senior Solutions Engineer, Flexera
Adam O’Keefe, Head of OSS Transformation, Three UK  

15:10 – 15:40

Companies are transforming themselves into digital workplaces, deploying the latest technologies to promote employee collaboration and business innovation. However, managing across from multiple cloud and on-premises vendors and systems isn’t easy.  Discover how to create a productive digital workplace by shifting from traditional IT processes to a people-centric approach. You'll learn about

  • Creating an employee experience that seamlessly connects and unifies systems to provide powerful aggregated services through the flexible and consumer-like user interface. 
  • Embedding crowdsourcing and social collaboration into workflows to give employees a voice in choosing the IT solutions they want to use.  People are used to the ease of Facebook, speed of Twitter, and service of Amazon.com, and they want those same experiences at work.
  • How to keep employees engaged by adopting on-demand environments that support employees whenever, wherever, and however they want to work

Networking and Coffee Break

15:40 – 16:10

Coffee

Companies are transforming themselves into digital workplaces, deploying the latest technologies to promote employee collaboration and business innovation. However, managing across from multiple cloud and on-premises vendors and systems isn’t easy.  Discover how to create a productive digital workplace by shifting from traditional IT processes to a people-centric approach. You'll learn about

  • Creating an employee experience that seamlessly connects and unifies systems to provide powerful aggregated services through the flexible and consumer-like user interface. 
  • Embedding crowdsourcing and social collaboration into workflows to give employees a voice in choosing the IT solutions they want to use.  People are used to the ease of Facebook, speed of Twitter, and service of Amazon.com, and they want those same experiences at work.
  • How to keep employees engaged by adopting on-demand environments that support employees whenever, wherever, and however they want to work

As digitization drives massive changes in service management, the role of IT needs to evolve to help their organizations become more efficient, more aligned, and more relevant to business outcomes. BMC Innovation Suite provides enterprises a modern foundation of platform and digital services to simplify and streamline multi-source complexities, and intelligent experiences for Omni-channel engagement.  Learn how you can leverage Innovation Suite platform to bootstrap your innovation. You will learn about:

  • Drive faster delivery and agility through co-creation and collaboration across Business & IT
    Extend, customize and integrate systems, services and applications across multi-cloud environments
    How you can start your journey to the cloud without having to rip and replace your existing ITSM but rather leverage Innovation Suite to modernize their experience

Additionally, learn how you can get access to an ecosystem with access to rich and diverse content that help you accelerate your delivery.

Prize Draws | Complete an evaluation form to be in with a chance to win a prize!

17:10 - 17:20

Prize Draws | Complete an evaluation form to be in with a chance to win a prize!

Transforming business requires innovative applications and services that run on an increasingly automated and secure IT environment.   Companies that embrace digital innovation more effectively than their competitors will be rewarded with higher profitability and increased valuations.  In this session, you will learn how to bridge security practices from legacy on premises systems to the cloud. 

Hear from one of your peers about their successful experience in implementing Security, Compliance and Automation Solutions from BMC, showcasing best practices and lessons learned.

As organizations quickly transition to cloud services to be more agile and responsive, new security challenges are emerging.  Per Gartner through 2020, 95% of cloud security failures will be the customer’s fault.  The most common mistakes will be improper configurations. With cybersecurity skills shortages and new cloud services emerging weekly, you need a repeatable, scalable approach to securing multi-clouds.  Learn how Policy Service embeds security testing with automated remediation into service delivery and cloud operations, by helping development and operations teams identify and remediate security risks and compliance violations in multi-cloud applications.

Networking and Coffee Break

15:40 – 16:10

Coffee

Continuous innovation opens new doors to hackers and could expose vulnerabilities. Security and operations teams must be in sync to eliminate vulnerabilities and reduce the attack surface of their organization.  Learn about the latest innovations in vulnerability prioritization, and how to make security data instantly actionable for operations teams.  The new release of BMC SecOps Response Service can provide the critical linkage between security and operations to drive the relentless remediation of security vulnerabilities for your organization.

Duncan Brown, IDC EMEA, Associate Vice President - European Infrastructure and Security, will discuss IDC’s technology framework for the General Data Protection Regulation (GDPR) and provide an overview of best practice approaches to:

  • Information Governance - Mapping onto content management, Encryption & Data Portability
  •  ‘State of the Art’ in context of GDPR  - What it means and steps to complete a technology review
  • Data protection by design and default - Introducing security at inception

Prize Draws | Complete an evaluation form to be in with a chance to win a prize!

17:10 - 17:20

Prize Draws | Complete an evaluation form to be in with a chance to win a prize!

Introduction | Rhys Lewis

14:10 – 14:15

What this track is - Why its important to you

A whiteboard video which introduces todays CIO challenges in managing the services being delivered to customers. An introduction to the complexity of understanding the service story and how we start to think about our pivot to MC in the shared service world

Gain insight on the challenges of adopting multi-cloud capabilities in support of critical infrastructure

A mix of on-prem, public, private and hybrid cloud architecture necessitates having the ability to automate workloads across this ever-changing landscape of infrastructure, applications and data. Join this session to see how Control-M abstracts the underlying complexity of multi cloud environments allowing you to automate and schedule multi cloud workflows from a single point of control

Networking and Coffee Break

15:40 – 16:10

Coffee

The approach to managing security in the multi cloud world

The path forward

16:40 – 17:10

The BMC answer to the challenges set out in the multi-cloud/DEM/shared service world. Envisage this being a re-cap of the opening whiteboard session with a 15 minute demo video of the BMC DEM capabilities showcasing the value etc..

Close

17:10

The BMC answer to the challenges set out in the multi-cloud/DEM/shared service world. Envisage this being a re-cap of the opening whiteboard session with a 15 minute demo video of the BMC DEM capabilities showcasing the value etc..