Agenda | New York City, October 12

Registration & Welcome Coffee

09:00am - 09:30am

 

Digital services can help organizations not just survive but thrive in competitive markets, while unlocking new opportunities and improving productivity. It’s clear by now that both people and technology are critical to making digital transformation a reality in any organization. This keynote session will chart where we are right now in the transformation of the global Digital economy, what we’ve learned so far, and forecast where we’re headed. Drawing upon real-world insights gained from experience working with our customers on digital transformation initiatives around the globe, you will learn about specific and practical ways you can scale up your capabilities to run at digital speed.

Jeff Hardy, Area Vice President US, BMC

Digital innovation is more than just building an app but a new way of delivering services and experiences, exploiting hyper-connectivity of information and the benefits of modern, elastic infrastructure. In this session, you will learn how BMC’s recent portfolio innovations can help you accelerate high-priority initiatives pivotal to digital business – such as Multi-Cloud, Security and Compliance, DevOps, Big Data, the Digital Workplace, Service Management Excellence, and IT Optimization. By driving faster innovation, operational excellence, and digital business at scale, you can create and deliver more value, more quickly to succeed and win in the digital economy.

Coffee Break

10:45am - 11:00am

 

All those who talk about AI, robots, and the jobless future have forgotten the lessons of history. When companies use technology simply to cut costs, jobs are eliminated, but when we use technology to do more, jobs are created. This is the master design pattern for a better future: don't just use new technology to make what you do today more efficient, use it to do things that were previously impossible. This talk will focus on lessons from companies who've used digital transformation to radically up the ante on their existing industry, delighting their customers and confounding their rivals, and opening up new opportunities. The necessary changes are not superficial. Businesses must completely transform themselves or be left behind.

Scott Crowder, CIO, BMC

Jeff Hardy, Area Vice President US, BMC

Network with peers and get your passport stamped by our sponsors to be eligible to win a prize

5 Breakout Sessions on the Following Topics: 

  • Digital Service Management
  • Digital Business Automation
  • Performance & Analytics
  • Security Operations

Networking reception

Speaker: Darin Bartik, Vice President of Solutions Marketing

You already know about the compelling benefits offered by the cloud. Public, private, and hybrid cloud environments enable simple, fast provisioning to bring new services online more quickly. On-demand resources and frictionless scalability help you reduce costs. As you continue your journey of IT modernization and digital transformation, the cloud enables increased innovation and agility through models like IT-as-a-Service, DevOps, and app-centricity.

In this session, you’ll learn 6 best practices to get the most out of your multi-source cloud.

  • Enable nimble monitoring of web apps and infrastructure for service owners and other stakeholders across the IT spectrum.
  • Deploy complete, business-centric visibility and event management across the entire multisource stack to reduce risk and prioritize resolution by business impact.
  • Leverage a single source of truth for application, end-user experience, and infrastructure monitoring to ensure high-quality, high-performance digital services.
  • Use capacity management to align resources with demand and prevent waste while maintaining performance and availability.
  • Optimize the sizing and placement of workloads based on a clear understanding of cost, performance, and service requirements.
  • Collect rich metrics and event data to fuel real-time cloud analytics and machine learning across your dynamic, Multi-Source environment

Customer Story

2:00pm - 2:30pm

TBD

Customer Story

2:45pm- 3:15pm

TBD

Managing incidents by responding to service tickets is by nature reactive. Incidents come in, tickets get created and issues get worked. IT leaders make ‘best effort’ forecasts for future demand based on past activity. The levers they can pull to respond to growth and change are staffing, automation or process efficiency (more productivity or faster resolution). This situation has been a ‘necessary evil’ or years.

Public cloud is causing new opportunities and challenges for IT infrastructure teams.  Is it best to place workloads and applications in the public cloud?  What is the cost of moving workloads to the cloud?  How do I keep track of the operational expenses that are being incurred – especially when multiple organizations are commissioning IaaS services?  A good capacity management practice can help you answer these questions and more.  Learn now TrueSight Capacity Optimization partnered with Turbonomic can give you the insight and automation needed to address these issues and more.

Networking reception

Speaker: Basil Faruqui, Lead Solutions Marketing Manager, BMC

The business demand for new sources of revenue, unique competitive advantage, and operational excellence, not to mention the disruption by “digital native” companies in many industries, has created enormous pressure on companies to compete digitally.   Transforming to a digital enterprise requires a new integrated approach to IT automation we call Digital Business Automation.  This next wave of IT automation will build upon and bridge from existing infrastructure, data and application technology platforms by adapting these core business IT technologies to the new modern, digital-first technologies and processes.  

This session introduces how the challenges of achieving digital business transformation with increasingly diverse infrastructure, disparate data and accelerated applications can be addressed by the exciting capabilities of Control-M.

Customer Story

2:00pm- 2:30pm

TBD

As Hadoop and Big Data technologies take root in the enterprise, they bring new challenges for data orchestration and interaction with traditional environments. The journey of transitioning to a modern data platform involves not only ingesting and offloading data from multiple sources, but also transforming the data, making it instantly available to the business, for on demand analytics. Manual efforts and scripting are no longer practical and projects seem to come to a grinding halt due to failures and delays. Furthermore, Big Data projects involve not only multiple technologies but also different teams in the organization that need to work together to deliver fast results.
 
In this session you will learn through real-world examples of how Control-M can automate every aspect of the big data journey and deliver Big Data projects faster and better with its enterprise grade automation capabilities and job-as-code approach.

Speaker: Basil Faruqui, Lead Solutions Marketing Manager, BMC

If high availability, automatic deployment and promotion aren’t of interest to you, you’re in the wrong room.  Those are just some of the many reasons to be running Control-M version 9.  This session will review some of the Control-M 9 features and the benefits they can bring to your enterprise.  But the highlights of “9” don’t end there.  If computers were invented on the first day, and computer networks on the second, it is safe to assume file transfers began on the third!  File transfers continue to be the lifeblood of both cross platform and multi-application services.  Control-M Managed File Transfer is a new offering that combines the disciplines of workload automation and file transfer management into a single solution.  In this session we will also discuss how combining these two disciplines gives you a single point of control with instant visibility into the status of file transfers and related application workloads and enables you to provide better service to all your customers.

Control-M Roadmap

4:15pm - 4:45pm

Control-M has been leading innovation going back to 1991, when it was the first Enterprise class solution to provide a single view across mainframe and distributed platforms.  The automation needs of our customers has changed from batch processing to job scheduling to workload automation, and Control-M has been leading the way at every new wave of innovation.  We’ve recently delivered new solutions to support Big Data - leveraging Hadoop, released Automation API - allowing developers to easily embed Control-M commands during the application build process, and Managed File Transfer -  combining the disciplines of workload automation and file transfer management into a single solution.  In this session, you’ll learn what Control-M has planned for the future, including the soon to be delivered Control-M 9.0.18.  We recognized that the level of effort to install and upgrade Control-M can be high and in some cases may also act as a barrier to taking advantage of new features and functionality. We will share how that is going to change with the release of Control-M 9.0.18!  

Networking reception

As data centers are growing in size and complexity, new ways to deliver digital services are being released (cloud, converged infrastructure, software-defined everything, etc), with systems that often have limited or non-standard means of communications and co-exist with legacy infrastructure and software. For IT to keep control, a greater understanding of software and hardware dependencies in a multi-cloud environment is required. 
As a result, companies which do not have good visibility of how digital services are implemented through automatic discovery struggle in their digital transformation, because the processes/tools that guarantee reliability, performance and interoperability lack visibility of hardware and software dependencies. 
In this presentation, we will establish a baseline understanding of the present and anticipated adoption of various cloud formats, to understand how that aligns with use cases supporting the need for BMC Discovery and Configuration Management.

What connects the numbers 64 and 62?

64% of C-Levels in a January Tech Validate survey reported that the #1 problem they were trying to solve using Remedyforce was a lack of Self Service, Mobility and Collaborative capabilities

Is this only in relation to IT Service Management? The clear answer was no. That same survey informed us that; 62% of Remedyforce Customers have extended their use of the solution beyond IT into other Service Management functions, most notably into HR, Facilities, Procurement and Travel.

The Digital Workplace is an essential piece of the Digital Transformation roadmap as organizations look to enable new, more effective ways of working while raising Employee Engagement and bringing consumer like experiences to their workforce.
In this session, we’ll explore the ways Remedyforce can support these Digital Workplace initiatives with real world examples to inspire Customers to action.

As digitization drives massive changes in service management, the role of IT needs to evolve to help their organizations become more efficient, more aligned, and more relevant to business outcomes. BMC Innovation Suite provides enterprises a modern foundation of platform and digital services to simplify and streamline multi-source complexities, and intelligent experiences for Omni-channel engagement. 

Learn how you can leverage Innovation Suite platform to bootstrap your innovation. You will learn about:
• Drive faster delivery and agility through co-creation and collaboration across Business & IT
• Extend, customize and integrate systems, services and applications across multi-cloud environments
• How you can start your journey to the cloud without having to rip and replace your existing ITSM but rather leverage Innovation Suite to modernize their experience 
• Additionally, learn how you can  get access to an ecosystem with access to rich and diverse content that help you accelerate your delivery.

Join BMC Product Management to learn about long term plans for Remedyforce, details on the current release, and plenty of time for Q&A with the audience.

Roadmap

4:15pm - 4:45pm

TBD

Networking reception

Transforming business requires innovative applications and services that run on an increasingly automated and secure IT environment.   Companies that embrace digital innovation more effectively than their competitors will be rewarded with higher profitability and increased valuations.  In this session, you will learn how to bridge security practices from legacy on premises systems to the cloud. 

Continuous innovation opens new doors to hackers and could expose vulnerabilities. Security and operations teams must be in sync to eliminate vulnerabilities and reduce the attack surface of their organization.  Learn about the latest innovations in vulnerability prioritization, and how to make security data instantly actionable for operations teams.  The new release of BMC SecOps Response Service can provide the critical linkage between security and operations to drive the relentless remediation of security vulnerabilities for your organization.

As much fun as it is to spin up the war room and conference bridge during an IT security breach, let’s make security boring.   By Integrating vulnerability management to security and change requests, and managing basic hygiene for patching, organizations will reduce exploits in their networks and therefore reduce the war room meetings and security emergencies.  During this session, we will review how patching, vulnerability management and change integration can reduce an organization's attack surface. This session includes a demo of BMC SecOps Response Service.

IT processes often span disciplines such as development, security, service desk, infrastructure and operations.  For many organizations the desired speed and agility comes to screeching halt when a process must go outside a single tool’s silo in order to complete. Service Process Orchestration is about connecting the tools and processes that enable organizations to complete processes automatically and consistently while leaving an audit trail that enables compliance.  Learn how Atrium Orchestrator is helping organizations to automate the gaps to improve agility and service delivery while reducing costly manual work and improving compliance with policies and processes

Customer Story

4:15pm - 4:45pm

TBD

Networking reception