Agenda | Singapore, October 31

Arrival and Registration

08:00 – 09:00

 

Welcome Address |
Gavin Selkirk, Vice President, BMC Asia Pacific and Japan; and
Darric Hor, Regional Director, BMC South East Asia

09:00 – 09:15

 

Organisations journeying to a digital transformation reality will be clearly aware that people and technology are critical components. Digital services present a fast track to improve productivity and unlock new opportunities – so that organisations don’t merely survive in competitive markets, but thrive.

This session charts where we are in the transformation of the global digital economy, and explores what we’ve learnt, to forecast where we’re headed next. By drawing upon real-world insights from working with customers on their transformation initiatives, we’ll show you specific and practical ways to scale up capabilities, so that you can run at digital speed.

Digital innovation is more than just building an app – it’s a new way of delivering services and experiences to exploit the hyper-connectivity of information, thus maximising the benefits of a modern, elastic infrastructure.

This session overviews BMC’s recent portfolio of innovations and how they can help you accelerate high-priority initiatives pivotal to your digital business – such as Multi-Cloud, Security and Compliance, DevOps, Big Data, the Digital Workplace, Service Management Excellence, and IT Optimization. By driving faster innovation, operational excellence and digital business at scale, you can create and deliver more value, more quickly to succeed and win in the digital economy. 

Morning Break

10:30 – 10:50

 

We are at a stage in the DX economy where digital relevancy is simply not enough of a game changer. Enterprises aspiring for competitive leadership should mature beyond digital disruption – and the gold standard of digital transformation is a must-know for the win.

In this keynote session, IDC representative, Sandra Ng, will share what the gold standard is, and how its components can help fast track digital IT, including overviews of the performance scorecard, DX capabilities, and the best practices of early adopting digital disruptors. 

Practitioners Panel | Moderated by Herb VanHook, Chief Technology Officer, BMC

11:30 – 12:00

IT practitioners will receive awards for the most advanced use of BMC’s solutions to drive the transformation to a digital IT.

Solutions Experience and Lunch

12:00 – 13:30

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Four Breakout Tracks on the Following Topics: 

  • Performance and Analytics

  • Digital Business Automation

  • Digital Service Management

  • Security, Compliance and Automation

Closing Address and Prize Draw

16:30 – 16:45

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Digital business transformation is forcing IT organisations to reconsider the way they ensure infrastructure and application performance. Speed, scale and complexity, brought on by multi-cloud infrastructure and digitisation, are stressing traditional rules-based performance monitoring and management.

AIOps applies machine learning and advanced analytics techniques to identify patterns in monitoring service desk and automation, to make sense of data so vast that it’s beyond human comprehension.

Learn how AIOps can empower IT operations to:

  • Manage the performance of highly distributed, modular IT and multi-cloud infrastructure
  • Support the speed of application architecture change and DevOps adoption
  • Proactively identify problems driving the majority of incidents in the IT environment
  • Manage digital agent interactions, either human or machine, at the edge of the infrastructure

Transform incident management with machine learning and analytics. Machine-assisted service ticket analytics can help you maintain optimal performance and availability.

Discover ways to leverage artificial intelligence to run your organisation optimally, and start keeping pace with the growing demands of your digital business.

Topics include:

  • Identifying and resolving emerging issues more quickly and accurately
  • Achieving continuous insight with real-time data exploration
  • Improving staff productivity through automation and machine learning

Public cloud is causing new opportunities and challenges for IT infrastructure teams – but you have concerns. Is placing workloads and applications in the public cloud really for the best? What is the cost of moving workloads to the cloud? How do I keep track of the operational expenses that are being incurred – especially when multiple organisations are commissioning IaaS service?

With good capacity management practice, such questions are easily answered. Learn how TrueSight Capacity Optimization can give you the insight and automation needed to address these issues and more. 

Afternoon Break

15:00 – 15:20

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Hear from one of your peers about their successful experience in implementing Security, Compliance and Automation Solutions from BMC, showcasing best practices and lessons learned.

Hear from one of your peers about their successful experience in implementing Security, Compliance and Automation Solutions from BMC, showcasing best practices and lessons learned.

The evolution of the TrueSight Operations portfolio reflects the progressive sophistication of the IT Operations practice. And BMC has been there right at the start – from PATROL to PORTAL, BMC Event Management to Service Impact Management, to ProactiveNet, TMART and the iterations between.

By providing a wide, deep and cohesive view of the enterprise, TrueSight and its ability to bring in data from any vendor, is helping to place IT Ops in the pilot seat.

Learn in this session:

  • Reasons why you should migrate now
  • The new features just released on TrueSight Operations 10.7
  • How to get to TrueSight Operations from where you are today
  • The service offerings and continuing education available to make your life easier

Wrap Up & Prize Draw at Main Tent

16:30 – 16:45

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The business demand for new sources of revenue, unique competitive advantage and operational excellence, is being compounded by disruption from “digital native” companies across industries, creating enormous pressure on companies to compete digitally. Transforming to a digital enterprise requires a new integrated approach that builds upon and bridges existing infrastructure, across data and application platforms.

The ability to adapt these core business IT technologies to the new modern, digital-first technologies and processes, is what we call Digital Business Automation. 

This session introduces Control-M to overcome automation challenges in:

  • Diverse infrastructure
  • Disparate data
  • Accelerated applications

High availability, automatic deployment and promotion are key reasons to run Control-M version 9. But as file transfers continue to be the lifelines of both cross platform and multi-application services, Control-M Managed File Transfer can bring new deployment efficiencies by combining workload automation and file transfer management in a single solution.

Learn why through:

  • Reviewing the features and benefits of Control-M 9
  • Discovering the benefits of combining two disciplines into a single point of control
  • Understanding how instant visibility into the status of file transfers and related application workloads enables better service provision to all your customers 

Hear from one of your peers about their successful experience in implementing Security, Compliance and Automation Solutions from BMC, showcasing best practices and lessons learned.

Afternoon Break

14:50 – 15:10

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As Hadoop and big data technologies take root in the enterprise, they bring new challenges for data orchestration and interaction with traditional environments. Transitioning to a modern data platform, hence, involves not only ingesting and offloading data from multiple sources, but also transforming the data to make it instantly available to the business for on demand analytics.

Learn to avoid the obstacles preventing multiple technologies and different teams from working together to deliver fast results for the enterprise.

This session provides real-world examples of Control-M in:

  • Automating every aspect of the big data journey
  • Delivering projects faster and better with enterprise-grade automation
  • Using the Job-as-Code approach

Hear from one of your peers about their successful experience in implementing Security, Compliance and Automation Solutions from BMC, showcasing best practices and lessons learned.

Control-M has been leading the way in workload processing and automation since 1991, and remains a preferred automation solution for customers by evolving in synchrony with the demands of their business operations. Having gone from batch processing to job scheduling to workload automation – Control-M functionalities are today, boosted again with better support for big data.

Control-M Automation API for Hadoop lets developers embed Control-M commands easily during the application build process, with even faster deployment on Managed File Transfer through its combined workload automation and file transfer management capabilities.

In this session, you’ll learn:

  • The planned future of Control-M
  • What’s in store for the soon to be delivered Control-M 9.0.18
  • Why huge improvements in the Control-M installation and upgrade can give better access to new features and functions 

Wrap Up & Prize Draw at Main Tent

16:30 – 16:45

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In the digital era, success is predicated on delighting customers, serving constituents and customers, engaging employees, innovating operations and transforming agency business models. But managing IT at the pace, scale and complexity demanded by digital businesses is not easy. To succeed, organisations must address a new set of challenges, as cloud services, security breaches, data volumes, business agility and the tools to improve employee productivity, dominate the IT agenda. 

Find out what’s in store for your organisation in the next step of your digital transformation.

This session provides insights into:

  • Harnessing instant value with the BMC approach to evolving and enriching ITSM, by embedding predictive intelligence and automation
  • Leveraging service management to target the lines of business and multi-cloud use cases
  • Providing an omni-channel experience to your employee and agents

Data centres transforming to multi-cloud environments must deliver digital services in new ways to scale the business – and the need to accelerate and innovate is pressuring lines of business (LOB) to spend on infrastructure resources.

For infrastructure and operation teams to become true service providers to the LOBs, it is mandatory that they understand the entire environment well, whether on premise or across different clouds. But with private and public clouds having limited or non-standard means of communication between them, they may not be able to co-exist evenly with legacy infrastructure and software.

Hence, good visibility of how digital services are implemented will help companies to circumvent unnecessary struggles in their digital transformation.

This session highlights:

  • The understanding of hardware and software dependencies that spans traditional IT and multi-cloud environments
  • The processes/tools that guarantee reliability, performance, and interoperability

Hear from one of your peers about their successful experience in implementing Security, Compliance and Automation Solutions from BMC, showcasing best practices and lessons learned.

Afternoon Break

14:50 – 15:10

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Companies are transforming themselves into digital workplaces, deploying the latest technologies to promote employee collaboration and business innovation. However, managing multiple cloud and on-premises vendors and systems isn’t easy. 

Discover how you can create a productive digital workplace by shifting from traditional IT processes to a people-centric approach.

In this session, you'll learn how to:

  • Create an employee experience that seamlessly connects and unifies systems to provide powerful aggregated services through the flexible and consumer-like user interface
  • Embed crowdsourcing and social collaboration into workflows to give employees a voice in choosing the IT solutions they prefer – complete with the ease of Facebook, the speed of Twitter, and the services of Amazon.com
  • Keep employees engaged by adopting on-demand environments that support employees whenever, wherever, and however they want to work

Hear from one of your peers about their successful experience in implementing Security, Compliance and Automation Solutions from BMC, showcasing best practices and lessons learned.

As digitisation drives massive changes in service management, the role of IT needs to evolve to help their organisations become more efficient, aligned, and relevant to business outcomes. BMC Innovation Suite provides enterprises a modern foundation of platform and digital services, to simplify and streamline multi-source complexities, and enable intelligent experiences for omni-channel engagement. 

Learn how you can leverage the BMC Innovation Suite platform to bootstrap your innovation.

This session spotlights ways to:

  • Drive faster delivery and agility through co-creation and collaboration across business and IT
  • Extend, customise and integrate systems, services and applications, across multi-cloud environments
  • Start the journey to the cloud with Innovation Suite to modernise experience, rather than ripping out and replacing existing ITSM
  • Get access to an ecosystem with rich and diverse content to help you accelerate your delivery

Wrap Up & Prize Draw at Main Tent

16:30 – 16:45

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Transitioning to digital services places new demands on the organisation, as digital transformation requires a highly automated and secured environment that supports continuous innovation.

In this new, dynamic world, the number of apps and changes keeps increasing. You need a foundation that is built on sustainable automation to provide that foundation for innovation and security. 

Learn the key to enabling your development team to create new applications and services faster. 

Continuous innovation can open new doors to hackers. Security and operations teams must be in sync to eliminate vulnerabilities and reduce the attack surface of their organisation.

The new release of BMC SecOps Response Service focuses attention upon the critical link between security and operations, to drive relentless remediation of security vulnerabilities.

This session has the latest on:

  • Innovations in vulnerability prioritisation
  • Making security data instantly actionable for operations teams

Hear from one of your peers about their successful experience in implementing Security, Compliance and Automation Solutions from BMC, showcasing best practices and lessons learned.

Hear from one of your peers about their successful experience in implementing Security, Compliance and Automation Solutions from BMC, showcasing best practices and lessons learned.

Afternoon Break

15:00 – 15:20

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IT processes often span a variety of disciplines, such as development, security, service desk, infrastructure and operations. If a process has to go outside a single tool’s silo to be completed, the desired speed and agility can come to a screeching halt. 

Service process orchestration is about connecting the tools and processes to enable organisations to complete processes automatically and consistently, while leaving a compliant audit trail.

Learn how Atrium Orchestrator can help to automate the gaps to improve agility and service delivery, while reducing costly manual work and improving compliance of policies and processes.

Hear from one of your peers about their successful experience in implementing Security, Compliance and Automation Solutions from BMC, showcasing best practices and lessons learned.

Hear from one of your peers about their successful experience in implementing Security, Compliance and Automation Solutions from BMC, showcasing best practices and lessons learned.

Wrap Up & Prize Draw at Main Tent

16:30 – 16:45

tbc

 

Agenda subject to change