Agenda | Singapore, October 31

Arrival and Registration

08:00 – 09:00


Welcome Address | Gavin Selkirk, Vice President, BMC Asia Pacific and Japan

09:00 – 09:15


Organizations journeying to a digital transformation reality will be clearly aware that people and technology are critical components. Digital services present a fast track to improve productivity and unlock new opportunities – so that organizations don’t merely survive in competitive markets, but thrive.

This session charts where we are in the transformation of the global digital economy, and explores what we’ve learnt, to forecast where we’re headed next. By drawing upon real-world insights from working with customers on their transformation initiatives, we’ll show you specific and practical ways to scale up capabilities, so that you can run at digital speed.

Digital innovation is more than just building an app – it’s a new way of delivering services and experiences to exploit the hyper-connectivity of information, thus maximising the benefits of a modern, elastic infrastructure.

This session overviews BMC’s recent portfolio of innovations and how they can help you accelerate high-priority initiatives pivotal to your digital business – such as Multi-Cloud, Security and Compliance, DevOps, Big Data, the Digital Workplace, Service Management Excellence, and IT Optimization. By driving faster innovation, operational excellence and digital business at scale, you can create and deliver more value, more quickly to succeed and win in the digital economy. 

Morning Break

10:45 – 11:05


The impact of cloud as part of the overall IT strategy is so profound that there will be no separate cloud strategy living in parallel with the overall IT strategy. They will become one and the same. Organizations need to invest in their understanding and take a long term view of this evolving space.

In this keynote session from IDC, Sandra Ng will share the need for dynamic IT resource delivery in a digital economy where speed, scale and stability are essential elements for businesses and nations to compete successfully. 

Morning Session Wrap-up

11:50 – 12:00


Solutions Experience and Lunch

12:00 – 13:00


Four Breakout Tracks on the Following Topics: 

  • Performance and Analytics

  • Digital Business Automation

  • Digital Service Management

  • Security, Compliance and Automation

Wrap Up and Prize Draw at Main Tent

16:30 – 16:45


Multi-cloud, microservices, data explosion – these new and changing technologies, widely adopted across every business in pursuit of innovation, are creating an unprecedented level of complexity for IT organizations. The speed, scale and complexity brought on by innovation is stressing IT’s traditional approach to performance management, creating blind spots in digital strategies and costing companies far more than budgeted.

Join us for a fast paced, interactive conversation about HOW IT organizations can elevate above the complexity with AIOps. In this session, you’ll learn how the TrueSight AIOps platform, powered by machine learning technology, can identify patterns in digital data that would otherwise be unrecognizable using rules-based event management.

Standard Chartered Bank has undertaken a global monitoring transformation to focus on performance excellence in delivering exceptional user experience. Allan Mann shares the background of Standard Chartered Global Monitoring Program and how BMC TrueSight is deployed to scope and scale the dedicated monitoring platform globally.

With the accelerated adoption of public cloud, hybrid applications often use infrastructure resources from one or more cloud providers, along with on-premises resources. And even cloud native applications can be tied to services that include on-premises or hybrid applications. So how do you optimize application performance and end-user experience with these complex environments?

Learn how TrueSight provides visibility into application and infrastructure performance, leveraging AIOps and machine learning to predict and pinpoint problems. Don’t let a complex IT environment prevent you from having the visibility you need for delivering the performance you and your customers expect.

Uplifting tooling is not sexy. So how do you get people and funding behind your project?

In this session, the panelists will discuss how to successfully launch infrastructure renewal projects - finding sponsors, building a compelling case for change, and getting high impact outcomes, early.

Afternoon Break

14:40 – 14:55


Managing incidents by responding to service tickets is by nature reactive. Incidents come in, tickets get created and issues get worked. IT leaders make ‘best effort’ forecasts for future demand based on past activity. The levers they can pull to respond to growth and change are staffing, automation or process efficiency (more productivity or faster resolution). This situation has been a ‘necessary evil’ for years.

In the era of digital transformation, ‘necessary’ becomes ‘intolerable’. Organizations that cannot find a way to move from a reactive to a proactive stance will find themselves unable to respond to the sprawl, scale, complexity and pace of change in digital IT data and technologies. Ticketing is the leading indicator of challenges with digital transformation. IT leaders must implement automated, advanced analytics and machine learning that enables a proactive, real-time approach to managing the problems driving incidents that includes bridging ITSM and ITOps – what Gartner calls “Algorithmic IT Operations” (AIOPS).

In this talk we will discuss a strategy using text analytics driven by machine learning to uncover the problems causing incidents and overcome the limitations of inaccurate, incomplete and missing ticket categorization.

Capacity managers need broad insight to optimally right-size IT resources for increasing demands. Anthony Doyle of ANZ Bank shares how dynamic capacity optimization is achieved by balancing IT resource supply and application demand to changing workload needs.

• Challenges of fluctuating capacity demands
• Enabling business agility with capacity management on BMC TrueSight Capacity Optimization
• Alignment of IT services to business priorities, including service views, forecasting and modelling

With the promise of agility and reduced costs, organizations are counting on cloud computing to help with their digital transformation. Yet organizations continue to get sticker shock when they move applications and workloads from on-premises to public cloud. Cloud Cost Control provides visibility into current and future costs, simulated migrations and the insight needed for optimizing resources. Keep your digital transformation on track by eliminating surprises and wasted operating spend with Cloud Cost Control.

Wrap Up & Prize Draw at Main Tent

16:30 – 16:45


Business demands for new sources of revenue, unique competitive advantage, and operational excellence, not to mention disruption by “digital native” companies in many industries, have placed enormous pressure on companies to compete digitally.  Transforming to a digital enterprise requires a new integrated approach to IT automation that we call "Digital Business Automation."  This next wave of IT automation will build upon and bridge from existing infrastructure, data, and application technology platforms by adapting them to modern, digital-first technologies and processes.

This session introduces the challenges of achieving digital business transformation with increasingly diverse infrastructure, disparate data, and accelerated applications, and explains how they can be addressed by the exciting capabilities of Control-M.

If high availability, automatic deployment, and promotion are of interest to you, you’re in the right room. These are just some of the many reasons to be running Control-M version 9. This session will review some of the Control-M 9 features and the benefits they can bring to your enterprise. But the highlights of “9” don’t end there. 

In this session we will also highlight the soon to be delivered Control-M 9.0.18. We recognized that the level of effort to install and upgrade Control-M can be high and in some cases may also act as a barrier to taking advantage of new features and functionality. We will share how that is going to change with the release of Control-M 9.0.18! 

If computers were invented on the first day, and computer networks on the second, it is safe to assume file transfers began on the third!  File transfers continue to be the lifeblood of both cross platform and multi-application services. Control-M Managed File Transfer is a new offering that combines the disciplines of workload automation and file transfer management into a single solution.

Join us to hear how combining these two disciplines gives you a single point of control with instant visibility into the status of file transfers and related application workloads and enables you to provide better service to all your customers.

Afternoon Break

14:40 – 14:55


Software optimisation strategies and initiatives across ANZ Bank has helped deliver significant cost savings to the business, whilst enabling the Bank to deliver on key digital initiatives.

Emily Goh shall provide a first-hand account on how the BMC Digital Business Automation approach is applied to the bank to help drive new levels of efficiency in its commercial operations.  

As Hadoop and big data technologies take root in the enterprise, they bring new challenges for data orchestration and interaction with traditional environments. Transitioning to a modern data platform, hence, involves not only ingesting and offloading data from multiple sources, but also transforming the data to make it instantly available to the business for on demand analytics. Learn to avoid the obstacles preventing multiple technologies and different teams from working together to deliver fast results for the enterprise.

This session provides real-world examples of Control-M in:
• Automating every aspect of the big data journey
• Delivering projects faster and better with enterprise-grade automation
• Using the Job-as-Code approach

Control-M has been leading IT innovation since 1991, when it was the first enterprise-class solution to provide a single view across mainframe and distributed platforms.  The automation needs of our customers have changed from batch processing to job scheduling to workload automation, and Control-M has been leading the way at every new wave of innovation.  We’ve recently delivered new solutions to support Big Data (leveraging Hadoop and Automation API), allowing developers to easily embed Control-M commands during the application build process, and introduced Control-M Managed File Transfer, which combines the disciplines of workload automation and file transfer management in a single solution.

In this session, you’ll learn what the future holds for Control-M , including the upcoming version 9.0.18. Recognizing that the level of effort to install and upgrade Control-M can be high, and in some cases may also act as a barrier to taking advantage of new features and functionality, we are going to change that with the release of Control-M 9.0.18!

Wrap Up & Prize Draw at Main Tent

16:30 – 16:45


In the digital era, success is predicated on delighting customers, serving constituents and customers, engaging employees, innovating operations and transforming agency business models. But managing IT at the pace, scale and complexity demanded by digital businesses is not easy. To succeed, organisations must address a new set of challenges, as cloud services, security breaches, data volumes, business agility and the tools to improve employee productivity, dominate the IT agenda. 

Find out what’s in store for your organization in the next step of your digital transformation.

This session provides insights into:

  • Harnessing instant value with the BMC approach to evolving and enriching ITSM, by embedding predictive intelligence and automation
  • Leveraging service management to target the lines of business and multi-cloud use cases
  • Providing an omni-channel experience to your employee and agents

As one of the largest BOP organizations in the world, Genpact is always pushing the boundaries on driving an innovation culture within their own organization. Over the past few years Genpact has embarked on a shared services transformation program to drive efficiency, cost saving and most of all innovation they can translate into their customer facing offerings.

In this intimate fireside chat with some of their senior executives, you will hear how Genpact is going about this transformation leveraging BMC’s cloud platform at the core supported by industry leading AI technology such as IBM Watson.

Companies are transforming themselves into digital workplaces, deploying the latest technologies to promote employee collaboration and business innovation. However, managing multiple cloud and on-premises vendors and systems isn’t easy. 

Discover how you can create a productive digital workplace by shifting from traditional IT processes to a people-centric approach. In this session, you'll learn how to:

• Create an employee experience that seamlessly connects and unifies systems to provide powerful aggregated services through the flexible and consumer-like user interface
• Embed crowdsourcing and social collaboration into workflows to give employees a voice in choosing the IT solutions they prefer – complete with the ease of Facebook, the speed of Twitter, and the services of
• Keep employees engaged by adopting on-demand environments that support employees whenever, wherever, and however they want to work

A public utility organization in Malaysia in business transformation, has set initiatives to modernise their IT service management process  to offer better user experience, and expand its system capabilities in HR, IT and beyond for greater agility.

Revant Singh from Accenture Operations will offer insights into why Remedy HR Case Management and Remedy ITSM were selected to fulfil and future-proof the organization’s transformation objectives and further developments.

Afternoon Break

14:45 – 15:00


As digitisation drives massive changes in service management, the role of IT needs to evolve to help their organizations become more efficient, aligned, and relevant to business outcomes. BMC Innovation Suite provides enterprises a modern foundation of platform and digital services, to simplify and streamline multi-source complexities, and enable intelligent experiences for omni-channel engagement. 

Learn how you can leverage the BMC Innovation Suite platform to bootstrap your innovation. This session spotlights ways to:
• Drive faster delivery and agility through co-creation and collaboration across business and IT
• Extend, customise and integrate systems, services and applications, across multi-cloud environments
• Start the journey to the cloud with Innovation Suite to modernise experience, rather than ripping out and replacing existing ITSM
• Get access to an ecosystem with rich and diverse content to help you accelerate your delivery

RIS, the IT Division of Thailand’s Central Group, provides IT services to the span of businesses under the holding company, including merchandising, real estate, retailing, hospitality and restaurants. To meet escalating business and IT requirements from the Group’s myriad businesses, it went on a three-year journey to evaluate the agility and responsiveness of solutions for potemtial development of a shared service model.

Hear from Kriruek Tawichai of RIS, how this endeavour was brought to fruition in 2016, with successful implementation of BMC Remedy to manage, automate and provide IT services to over 30,000 users and more than 400 technicians.

Data centres transforming to multi-cloud environments must deliver digital services in new ways to scale the business – and the need to accelerate and innovate is pressuring lines of business (LOB) to spend on infrastructure resources.

For infrastructure and operation teams to become true service providers to the LOBs, it is mandatory that they understand the entire environment well, whether on premise or across different clouds. But with private and public clouds having limited or non-standard means of communication between them, they may not be able to co-exist evenly with legacy infrastructure and software.

Hence, good visibility of how digital services are implemented will help companies to circumvent unnecessary struggles in their digital transformation. This session highlights:
• The understanding of hardware and software dependencies that spans traditional IT and multi-cloud environments
• The processes/tools that guarantee reliability, performance, and interoperability

Wrap Up & Prize Draw at Main Tent

16:30 – 16:45


Transitioning to digital services places new demands on the organization, as digital transformation requires a highly automated and secured environment that supports continuous innovation.

In this new, dynamic world, the number of apps and changes keeps increasing. You need a foundation that is built on sustainable automation to provide that foundation for innovation and security. 

Learn the key to enabling your development team to create new applications and services faster. 

Continuous innovation opens new doors to hackers and could expose vulnerabilities. Security and operations teams must be in sync to eliminate vulnerabilities and reduce the attack surface of their organization.

In this session,  we will share the latest innovations in vulnerability prioritization, and how to make security data instantly actionable for operations teams.  The new release of BMC SecOps Response Service can provide the critical linkage between security and operations to drive the relentless remediation of security vulnerabilities for your organization.

BMC IS&T successfully transformed BMC Software’s internal enterprise cloud and data centre, to support innovation, adaptive automation and non-stop SecOps. This journey towards a more secure data centre is driven by BMC Automation, implemented to improve MTTR, mitigate risk from vulnerabilities and meet regulatory compliance. The result – Opex cost-savings of more than US$10 million, in addition to improving efficiency and saving time by over 70%.

Hear from Sandeep Kulkarni how BMC Automation is used internally by BMC Software for transformation success, and learn why this is invaluable knowledge for any IT organization embarking on digitisation and/or multi-cloud transformation, for innovation and growth.

Afternoon Break

14:30 – 14:45


BT Global Services is in the business of delivering private cloud solutions that turn IT into a growth accelerator for customers. To ensure flexible and secure cloud services, it implemented BMC Cloud Lifecycle Management (CLM) to quickly provision secure, full-stack services across hybrid infrastructures. This combination brings speed and agility to customers for innovation and growth, and is a key differentiator in BT’s service offerings.

Gowthaman. M shall walk through BT’s journey on multi-cloud and cloud compute, and reveal the evaluation and selection of BMC as the partner of this regional project.

Total enterprise IT solutions and service provider, DCS, helped a leading bank in Southeast Asia prepare for rapid business growth, by implementing BMC Server Automation to help streamline IT compliance and standardise service delivery – achieving significant efficiency improvements for the bank’s IT operations.

Kachapob Denchaivattana shall relate Datapro’s experience of this successful implementation, with a highlight of the use cases and value delivered as each solution functionality went live.

IT processes often span a variety of disciplines, such as development, security, service desk, infrastructure and operations. If a process has to go outside a single tool’s silo to be completed, the desired speed and agility can come to a screeching halt. Service process orchestration is about connecting the tools and processes to enable organizations to complete processes automatically and consistently, while leaving a compliant audit trail. 

Learn how Atrium Orchestrator can help to automate the gaps to improve agility and service delivery, while reducing costly manual work and improving compliance of policies and processes.

Systems solutions provider, IGS (Indonesia Global Solusindo) implemented BMC Atrium Orchestration for a leading telco in Southeast Asia, optimising its service process orchestration for efficiency and competitiveness, and helping it go beyond typical IT processes for better business growth.

Sharing the experience is Budiyono Sartono, who shall offer insights into the value propositions delivered to the telco customer, and the resulting use case and business benefit outcomes.

Wrap Up & Prize Draw at Main Tent

16:30 – 16:45



Agenda subject to change