So many reasons to attend
Achieve operational excellence across the enterprise with the data-driven combination of AISM, AIOps, and BMC Helix. Choose a topic and start watching.
Agenda for ITSM
Delivering Better Services through Digital Workplace Engagements
Founded in 1958, Monash University is a modern, global, research-intensive university, delivering education and research excellence in Australia and across the Indo-Pacific. One of the institution’s goals is to provide Excellence at the core of what they do. Providing excellent services and engagements to its students, faculty, staff, and all who interact with Monash University is no different. In this session, you’ll learn how Monash University is delivering services excellence and interactions through a modern Digital Workplace.
Unleash Employee Success through Self-Service
A new world requires a new way of thinking about self-service. Enterprises must update their perspectives on productivity, but don’t have the ability to increase resources or navigate complex infrastructures. Before the pandemic, employees were already accelerating their requests for resolving their issues. The need for being self-sufficient is ever increasing and time cannot be wasted spent on investigation to try and find the right answer. Featuring Maple Leaf Foods, this session explores how to best establish knowledge management strategies to help provide employees with great self-service as well as eliminate wasted time and effort in searching for the right answers.
AISM: Deliver Agile Service Experiences to Speed Innovation
As technology takes on a larger role in delivering products and services for many enterprises, IT and business organizations need to adapt and evolve. Traditional boundaries between ITSM and ITOM practices and even non-IT service teams need to be torn down to enable a higher speed of innovation, better customer experiences, and flawless service delivery, ultimately improving business outcomes. Join us for this presentation by Martin Johansson, strategic product manager at Ericsson, to learn how Ericsson has evolved and re-invented its Enterprise Service Management practices, leveraging platform thinking, convergence of Service Management and Operations, and using AI and automation technology.
Showcasing the Intelligent Ways to Approach and Deliver Self-Service
In today’s modern digital world, enterprise employees demand to be incredibly self-sufficient and to have the organization provide them the tools and solutions necessary to easily accomplish this. Like in their consumer lives, employees also want comprehensive, easy to understand, and personalized ways to get answers to all their questions. So how do enterprise organizations accomplish this? Join us to learn more about successful knowledge management strategies along with demonstrations to see it all in action. We will also explore how to maximize AI/ML approaches on how to customize for maximum understanding and showcase who used this to help reinforce brand promise through innovative engagements.
Create Seamless Digital Experiences with BMC Helix iPaaS
Today’s complex infrastructures are creating a new set of challenges for service delivery owners looking to modernize and integrate across SaaS, cloud applications, and disparate systems that were never meant to work together. To further complicate things, silos of information and barriers to automation are success blockers because of isolated processes and broken workflows. In this session, you see how easy and powerful it is to build intelligent integrations using BMC Helix iPaaS to enable service delivery excellence.
How the Combo of AIOps and AISM Can Help You Achieve ServiceOps
What's ServiceOps and how can it help improve your DevOps processes? It's the result of combining artificial intelligence for operations (AIOps) with artificial intelligence for service management (AISM). In this session, you'll learn how that powerful combination can help you predict change risks using service and operational data, support cross-functional collaboration to solve problems, and automatically recommend problem resolutions.
Enabling SREs with AIOps and AISM
Embodying the "you build it, you run it" mentality, service reliability engineers (SREs) are in high demand. In this session, you'll get insight into the capabilities necessary to attract top SRE talent and make them successful in your organization with artificial intelligence for operations (AIOps) and artificial intelligence for service management (AISM) capabilities.
Digital.ai Presents: Reducing Change Related Failures and Outages
Unfortunately, IT leaders cannot freeze their way to zero outages. Change must happen, but a data-driven approach is needed to evaluate which changes pose the greatest risk. The need is further amplified because customers on the path to a digital transformation are being asked to deploy changes at a faster volume and with fewer resources. On average, enterprises deploy 1,000-5,000 changes per month and this volume is growing at a double-digit rate. It’s impossible to manage this overwhelming amount of change with traditional risk assessment questionnaires and CAB processes.
That’s why BMC and Digital.ai have partnered to provide clients with the Change Risk Prediction cognitive solution. Integrated with BMC Helix, Digital.ai’s solution provides teams with a Change Risk Prediction to reflect historical quality and outage issues across teams to raise visibility and transparency. Powered by machine learning, Digital.ai allows teams to identify the top risk factors in their DevOps and IT Operations environments and predicts the probability that a given change will result in a production outage and why.
In this session learn how customers are using this data centric approach to reduce change failures and increase change velocity.
Emerging from the Great Unknown – How Government and Industry Need to Adapt
Join BMC and AWS senior executives and thought leaders as they discuss the state of technological change today, and the impact of tech disruption on government and industry, including how organizations can best prepare for and adapt to change.
Saar Shwartz, Chief Marketing Officer, BMC
Katie Carty Tierney, AVP - DSOM Sales, BMC
Mark Schwartz, Enterprise Strategist at Amazon Web Services, Amazon
Modernizing the Mainframe
Mainframes are the backbone of modern business, and they continue to prove their adaptability and staying power as innovative technologies make them smarter, more cost efficient, and more secure. Join a panel of experts as they discuss why mainframe modernization should be a priority for any business on its Autonomous Digital Enterprise journey.
Ted Bakon, Sales Director, BMC
April Hickel, VP, Product Management, BMC
Christopher Perry, Senior Manager of Product Management, Cybersecurity, BMC
Paul Vallely, Solution Sales Director, BMC
Prioritizing Inclusion, Driving Innovation
Inclusion creates an environment where innovation can thrive. Join this session for a discussion to understand the importance of building an innovative company culture that is centered on fostering inclusion and collaboration.
Fireside Chat with CyberMak's Tasnim Pithapurwala
Join BMC and CyberMAK CTO Tasnim Pithapurwala in a discussion on co-innovating technology solutions to deliver business value to a customer. Discover what you can do to co-innovate with BMC Innovation Labs to deliver game changing value for your enterprise or customer.