Check out the sessions below to learn how technology can help your business attract, retain, and delight an increasingly diverse, demanding, and distributed workforce and deliver outstanding customer experiences.

Modern Employee Experience
October 25, 2022
12:00 am - 12:00 am
Speaker: Mark Rausch

The Wegmans ITSM Journey

Mark Rausch
Director IT Business Services

Learn how a large retailer utilized ITSM principles and BMC tools to drive efficiencies in providing predictive customer service, reducing user downtime, and automating routine work requests.

12:00 am - 12:00 am

Oracle’s Cloud Strategy Elevates BMC Scale and Availability

Chad McAfee
Group Vice President Cloud Engineering
Lee Margaret
Margaret Lee
SVP and GM, Digital Service and Operations Management

Join Margaret Lee, BMC GM & SVP Digital Services and Operations Management, and Chad McAfee, Oracle GVP, Cloud Engineering, as they celebrate the expansion of BMC Helix on Oracle Cloud Infrastructure globally, a multi-decade partnership, and innovation that continues solve customers’ most pressing business needs. Oracle Exadata Cloud Service on OCI is delivering an exciting performance and efficiency boost to BMC Helix in regions around the world. You’ll hear how BMC Helix, powered by OCI and Oracle Database Cloud Services provide customers with extremely performant, reliable, and secure services for critical IT processes.

12:00 am - 12:00 am

What's Next for BMC Helix Service Management?

Peter Adams
Peter Adams
Sr. Director, Product Management
Bill Sheridan
Bill Sheridan
VP, Product Management

When your employees or customers need assistance or have a request, what’s the experience like for them? If it’s not up to par, this session is for you. Hear from BMC product leaders on how BMC Helix Service Management is evolving to enhance your employee and customer experience.

Speaker: Jason Mecham

How a SaaS Migration Is Saving Bank of Hawaii Time and Money

Jason Mecham
SVP of IT Service Management

When IT teams are spending 120% of their work hours maintaining an on-premises platform and using manual processes to support branch operations, it might be time for a change. Bank of Hawaii was facing that situation and knew it had to make a change. In this session, you’ll learn how migrating from BMC Remedy to BMC Helix ITSM is helping:​

  • Drive a projected $1m savings over three years​
  • Reduce manual labor for simple tasks​
  • Reduce overall risk to the bank​
  • Drive increased efficiency with branch operations

A must-attend event to advance your digital transformation initiatives.

VP Of Operations


Director, Service Management

A very insightful day. Great to see the latest and greatest from BMC.

Manager, IT Infrastructure

BMC Exchange is the premier customer event you won’t want to miss. Register today and take advantage of powerful IT and business insights, deepen your professional relationships, and learn to maximize the versatility and value of your BMC investments.