Check out the sessions below to learn about the latest advancements and use cases for BMC Helix ITSM/Service Management, BMC Helix Operations Management, and ServiceOps.

IT Service Management and IT Operations Management (BMC Helix)
October 26, 2022
12:00 am - 12:00 am

ServiceOps: See It Live

Cody Dean
Principal Solution Engineer
Jason Meserve
Director Solutions Marketing

How does the combo of service and operations management data enhance an organization’s ability to find and fix problems quicker? In this interactive session, you’ll be taken through a demo showing how BMC Helix brings ServiceOps to life: BMC Helix Operations Management data alone shows one view, BMC Helix Service Management data shows another, but when brought together the full picture becomes clear. It looks like magic, but it’s real.

12:00 am - 12:00 am
Speaker: Mark Rausch

The Wegmans ITSM Journey

Mark Rausch
Director IT Business Services

Learn how a large retailer utilized ITSM principles and BMC tools to drive efficiencies in providing predictive customer service, reducing user downtime, and automating routine work requests.

12:00 am - 12:00 am
Speaker: Bill Sheridan

What's Next for BMC Helix Service Management?

Bill Sheridan
Bill Sheridan
VP, Product Management

When your employees or customers need assistance or have a request, what’s the experience like for them? If it’s not up to par, this session is for you. Hear from BMC product leaders on how BMC Helix Service Management is evolving to enhance your employee and customer experience.

Speaker: Jason Mecham

How a SaaS Migration Is Saving Bank of Hawaii Time and Money

Jason Mecham
SVP of IT Service Management

When IT teams are spending 120% of their work hours maintaining an on-premises platform and using manual processes to support branch operations, it might be time for a change. Bank of Hawaii was facing that situation and knew it had to make a change. In this session, you’ll learn how migrating from BMC Remedy to BMC Helix ITSM is helping:​

  • Drive a projected $1m savings over three years​
  • Reduce manual labor for simple tasks​
  • Reduce overall risk to the bank​
  • Drive increased efficiency with branch operations

A must-attend event to advance your digital transformation initiatives.

VP Of Operations


Director, Service Management

A very insightful day. Great to see the latest and greatest from BMC.

Manager, IT Infrastructure

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