Pradeep Kumar is an accomplished SaaS/Cloud product manager with more than 20 years of end-to-end experience in building, launching, and implementing category leading enterprise applications. Pradeep is presently leading the charge of developing next-generation, cloud-based, AI-driven, transformational service management for the multi-cloud enterprise and beyond. Pradeep has a special interest in cognitive service management, multi-cloud, and DevOps for driving exceptional service for the enterprise.