Therese is a Customer Success Manager for BMC Helix Knowledge Management. She is accountable for the effective delivery and adoption of the product, as well as working directly with customers to help them realize the value of their investment in BMC Helix Knowledge Management. She assists BMC’s value engineers, sales, marketing departments with demos, talking about knowledge management and showcasing the importance of the self-service experience. Therese is a result-oriented, experienced, and driven manager with experience in IT services, sales, and operations.