Skip to main content
In this year’s plenary session, attendees will hear BMC leaders, customers, and independent experts discuss the topics and trends powering the evolution of IT—such as artificial intelligence and cognitive capabilities, automating digital business, eliminating security vulnerabilities, ensuring compliance, the digital workplace, DevOps, and more—and how practitioners and business leaders can capitalize on those trends to drive positive change in their organizations.

General Session
Time Session Title
- Registration & Welcome Coffee
- Welcome | Rabee El Mohammadi, Area Director & Ahmed Rizk, Regional Sales Manager. BMC
- Run and Reinvent the Digital Enterprise | Paul Cant, Vice President, EMEA, BMC
- BMC Innovation to Power Digital Business Transformation | Silvio Rugolo, Vice President, Digital Service Operations, BMC | CBI Customer Journey
- Coffee Break
- A Different Point of View | Juan Antonio Fernández Aberturas, Director, Digital Service Management, EMEA, BMC
- Platinum Sponsor presentation: MIS & Saudi Electricity company
- Automation: Delivering Digital Transformation | Dennis Gormley, Vice President, Strategy and Operations & Basil Faruqui, Principal Solution Marketing Manager. BMC
- Pray & Lunch Break
- Future of Service Management | Simon King, Manager Sales Digital Service Management. BMC
- Delivering business value through the Service Desk today and tomorrow | Antoine Ibry, SDI Auditor. Service Desk Institute
- Gold Sponsor presentation: CyberMak
- Gold Sponsor presentation: Syntax
- Quick Break
- Run and Reinvent IT Operations | Silvio Rugolo, Vice President Digital Service Operations. BMC
- Customer Awards & Closing remarks / Rabee El Mohammadi, Area Director & Ahmed Rizk, Regional Sales Manager. BMC
- Networking Reception