08:30am - 09:15am

Arrival & Event Registration

Allison Cramer
Chief Corporate Evangelist, BMC
09:40am - 10:40am

Dennis Gilmore, Manager Service Design & Transition, Walgreens
Chris Haynes, IT Workload Engineering Manager, Raymond James
April Hickel, Senior Director Product Management, BMC
Nayaki Nayyar, President Digital Service & Operations Management, BMC
Harnish Patel, Senior Vice President, Automation Anywhere
Gur Steif, President Digital Business Automation, BMC
Trish Winebrenner, Strategic Planning and Business Ops. Office of the CIO, eBay

Today’s transformative cloud, AI, and automation technologies are enabling the digital services companies need in order to survive, compete, and thrive—but to adopt and optimize those technologies while still maintaining the performance, security, and efficiency customers expect isn’t easy. In this session, key BMC leaders and customers will discuss how IT organizations in every industry can ensure their service, operations, and automation capabilities can scale to maximize opportunities—and business results.

10:40am - 11:00am
Networking Break
Avi Goldfarb
Rotman Chair in Artificial Intelligence and Healthcare, University of Toronto
11:00am - 12:00pm

Professor Goldfarb, first holder of the Rotman Chair in Artificial Intelligence and Healthcare, offers a fascinating look at the opportunities for artificial intelligence to transform business strategy.

12:00pm - 01:00pm
Lunch and Networking
04:30pm - 06:30pm
Networking Reception

Cloud & Datacenter Optimisation

Learn how to manage security and compliance from the cloud and in the cloud with BMC Helix Remediate. We will discuss BMC’s solution suite for both cloud resources and on-premises datacenters that gives visibility to missing patches, open vulnerabilities, regulatory compliance violations (CIS, PCI, HIPAA, DISA), and cloud security exposures. We will then go beyond just finding problems, and also cover how BMC uses automation to fix them and rapidly remediate security risks in Server, Network and Cloud Resources.

ITOps teams today are faced with a tough balancing act—they need to reinvent their processes to support business innovation while still running and optimizing operations to ensure performance, security, and cost efficiency. To make things more complicated, they must attempt this across a hybrid IT environment that is ever increasing in its speed, complexity, and risk. Join this track to learn how BMC Helix solutions help ITOps teams embrace new technologies, manage risk, and address complexity to achieve the perfect balance of innovation and efficiency.

01:00am - 01:45am

ITOps teams today are faced with a tough balancing act—they need to reinvent their processes to support business innovation while still running and optimizing operations to ensure performance, security, and cost efficiency. To make things more complicated, they must attempt this across a hybrid IT environment that is ever increasing in its speed, complexity, and risk. Join this session to learn how TrueSight solutions help ITOps teams embrace new technologies, manage risk, and address complexity to achieve the perfect balance of innovation and efficiency.

Networking Break
12:00pm - 01:00pm

 Peer networking; Partner Pavilion

02:00pm - 02:45pm

You’ve heard the term “AIOps”—now hear the reality. New machine learning and analytics tools combined with advanced automation have the potential to help ITOps meet the speed and innovation required by DevOps teams while managing complexity and optimizing performance. But what is the best approach for implementing AIOps technologies across your environment? In this session, we’ll cover practical use cases for AIOps and prescriptive advice for how you can implement new AIOps technologies to run and reinvent your ITOps processes.

03:15pm - 04:00pm
Reimagine Capacity and Cost in Hybrid and Multi-Cloud IT | Robin Reddick, Director Solutions Marketing, BMC
04:05pm - 04:30pm
Optimizing Cloud Operations for Maximum Agility | Rick Bosworth, Director Solutions Marketing, BMC

Deliver Modern Service Management for Digital Organizations

Service management is being profoundly changed by technologies like artificial intelligence (AI), machine learning (ML), chatbots, virtual agents, and the internet of things (IoT). In this track, you will learn how BMC Helix embeds these transformative technologies into the service delivery lifecycle to help organizations achieve unparalleled speed, accuracy, and cost savings.
Deliver Modern Service Management for Digital Organizations
Networking Break
12:00pm - 01:00pm

Peer networking; Partner Pavilion

01:00pm - 01:45pm

Service management is being profoundly changed by technologies like artificial intelligence (AI), machine learning (ML), chatbots, virtual agents, and the internet of things (IoT). In this session, you will learn how BMC Helix embeds these transformative technologies into the service delivery lifecycle to help organizations achieve unparalleled speed, accuracy, and cost savings.

Edward Bailey
ESM Enterprise Architect, TransUnion
02:00pm - 02:45pm

When a critical application is down or a security breach occurs, the teams impacted scramble to understand root cause or priority of fixes. To get results immediately, you need to have information at your fingertips that you can trust. In this presentation, we will walk through IT operations use cases for the depth and breadth of asset discovery and dependency mapping provided by BMC Helix Discovery. Coupled with the industry-leading reconciliation and integration capabilities of BMC Helix CMDB, it offers the single source of truth you need in order to tackle the ever-growing complexities of IT Ops. 

03:15pm - 04:00pm

Forrester recently stated, “Delivering a seamless and incident-free user experience has never been more difficult—or more important.” (Forrester Wave™: iPaaS and Hybrid Integration Platforms, Q1 2019 Report) Pressure on service personnel and desks to deliver better, faster, and smarter service has never been higher. 
 
Come join us as we explore how you can transform your service delivery experience using BMC Helix ITSM and BMC Helix Business Workflows to deliver predictive service management beyond IT to lines of business across the multi-cloud landscape. 

04:05pm - 04:30pm

You already rely on virtual assistants in your everyday life—from checking the weather to streaming your favorite songs. Whether you’re at home or on-the-go, intelligent assistants help you tackle your growing to-do list easily and efficiently. But it shouldn’t stop there. What if you could on-board an employee while ordering a latte? Or have your new address updated by HR with a single text?  
 
Join us for an engaging session and experience the future of work, the BMC Helix way, with BMC Helix Digital Workplace and BMC Helix Chatbot.

Drive Automation for Application Workflow Orchestration

Today’s new and evolving technologies and processes are enabling organizations to deliver innovation and competitive differentiation to market almost as fast as ideas come to mind. But keeping IT running smoothly while simultaneously reinventing your business requires the agility and flexibility of intelligent automation and process orchestration. In this track, we’ll explore how automating workflow orchestration can help your organization accelerate its cloud, DevOps, and big data initiatives more easily, with lasting benefits and limited frustrations.
Drive Automation for Application Workflow Orchestration
Networking Break
12:00pm - 01:00pm
Lunch and Networking
01:00pm - 01:45pm

This session will take you through an overview and live demo of the latest capabilities and exciting new enhancements delivered in Control-M 19. 

Highlights include:

  • Native AWS and Azure integrations
  • Enhancements to Control-M Automation API
  • Intelligent data movement via managed file transfers
02:00pm - 02:45pm

Modern architectures continue to see a convergence of applications, data, and cloud. The focus of this session will be to show a live demo of how Control-M orchestrates modern application workflows that live in a digitally transforming world.

Brandon Johnson
Senior Technical Manager, MSA
03:15pm - 04:00pm

MSA shares best practices, results, and lessons learned from their Control-M implementation.

04:05pm - 04:30pm

Building on our rich history of continuous innovation, this session explores how Control-M will meet your evolving digital business and modernization initiatives.

Maximize the Benefits of Digital Innovation

As business strategies and processes shift to accommodate today’s escalating demands for digital technology, new approaches to IT management and technology-based initiatives must emerge. Success requires new ways of working together across the enterprise, with IT and agency leaders partnering to manage the complexities of digital transformation in actionable, targeted ways. This track will help you lay the groundwork for effective strategies in cloud adoption, security, automation, and other critical digital initiatives as you take a comprehensive look at your short and long-term goals.
11:00am
Maximize the Benefits of Digital Innovation
01:00pm - 01:45pm

Security breaches are top-of-mind for most IT organizations today. Yet many companies believe that critical business applications housed on the mainframe aren’t at risk. Unfortunately, that isn’t true. Join us for an informative session to debunk key myths about mainframe security and share innovative techniques to protect your mainframe data, remain in compliance, and modernize your mainframe to stay ahead of the curve.

02:00pm - 02:45pm

Your mainframe teams are focused on stability and availability while your application development teams are focused on speed and agility—that’s the velocity gap. Today, you need to respond quickly to customer needs and competition with faster delivery of your IBM® Db2® applications. In this session, you will learn how you can launch and update Db2 for IBM® z/OS® applications faster, enabling DevOps processes, closing the velocity gap, lowering costs, and reducing risk.

Networking Break
02:45pm - 03:15pm
Networking Break and Partner Pavilion
03:15pm - 04:00pm

You can’t secure it if you don’t know you have it.  Join this discussion about how comprehensive discovery can detect blind spots, vulnerable assets, and potential attack paths, and how you can address them before they are exploited by a hacker.

04:05pm - 04:30pm

As businesses pursue their digital initiatives, it’s critical to recognize that transformation is no longer a single event for most businesses, but a constant process—most especially for IT. To ensure that lines of business see them as partners critical to their success, IT organizations need to invest time and resources toward redefining themselves as technology enablers of business change. This session will share five elements critical to addressing not only the technology, but also the people, processes, and data that are vital to transforming IT.