08:30am - 09:15am

Arrival & Event Registration

Jason Andrew
Senior Vice President, ESO Global Sales, BMC
09:30am - 10:00am

Transformative technologies such as AI, cloud, and automation are driving significant disruption across industries. Leaders in this new economy don’t sacrifice quality at the expense of speed. They get it right the first time, and they do it faster than anyone else. In this keynote, BMC SVP Jason Andrew shares what these disruptive technologies mean for the future of IT and how you can stay ahead of the game.

Saar Shwartz
Chief Marketing Officer, BMC
10:00am - 11:00am

With data and AI leading the digital revolution, it is more important than ever to adopt a holistic and comprehensive approach to IT management and across the enterprise. In this keynote, BMC CMO Saar Shwartz unveils innovative and practical ways organizations can get more out of existing IT practices while freeing up resources to focus on new technologies that will help the business leapfrog the competition.

11:00am - 12:30pm
Lunch and Expo
04:30pm - 06:30pm
Networking Reception

Cloud & Datacenter Optimisation

Learn how to manage security and compliance from the cloud and in the cloud with BMC Helix Remediate. We will discuss BMC’s solution suite for both cloud resources and on-premises datacenters that gives visibility to missing patches, open vulnerabilities, regulatory compliance violations (CIS, PCI, HIPAA, DISA), and cloud security exposures. We will then go beyond just finding problems, and also cover how BMC uses automation to fix them and rapidly remediate security risks in Server, Network and Cloud Resources.

ITOps teams today are faced with a tough balancing act—they need to reinvent their processes to support business innovation while still running and optimizing operations to ensure performance, security, and cost efficiency. To make things more complicated, they must attempt this across a hybrid IT environment that is ever increasing in its speed, complexity, and risk. Join this track to learn how BMC Helix solutions help ITOps teams embrace new technologies, manage risk, and address complexity to achieve the perfect balance of innovation and efficiency.

12:30pm - 01:15pm

Managing sprawling IT landscapes is becoming increasingly complex. I&O organizations need clear end-to-end visibility of the infrastructure and innovative solutions to transform their service experience. Learn how BMC Helix, our integrated, end-to-end digital business platform powered by AI/ML, brings together IT operations management (ITOM) & IT service management (ITSM) to provide the modern tools, interfaces, and services that deliver agility and innovation for companies to scale and grow the business.

01:30pm - 02:15pm

The transformation of capacity management at Paychex.

Paychex has transformed their capacity planning team and practices to align with the needs of their changing business. The team moved from a very reactive approach of fulfilling requests for metrics and reports, to a proactive strategy that plans for upcoming needs and fits into their dev ops model.  Learn how they use TrueSight Capacity Optimization to plan for changes in business demand, ensure right-sized resources are available for new applications, measure their quality of service and deliver self- service views that keep their stakeholders informed. 

02:45pm - 03:30pm

Learn how to manage security and compliance from the cloud and in the cloud with BMC Helix Remediate.   We will discuss BMC’s solution suite for both cloud resources and on-premises datacenters that gives visibility to missing patches, open vulnerabilities, regulatory compliance violations (CIS, PCI, HIPAA, DISA), and cloud security exposures.  We will then go beyond just finding problems, and also cover how BMC uses automation to fix them and rapidly remediate security risks in Server, Network and Cloud Resources.

03:45pm - 04:30pm

You’ve heard the term “AIOps”—now hear the reality. New machine learning and analytics tools combined with advanced automation have the potential to help ITOps meet the speed and innovation required by DevOps teams while managing complexity and optimizing performance. But what is the best approach for implementing AIOps technologies across your environment? In this session, we’ll cover practical use cases for AIOps and prescriptive advice for how you can implement new AIOps technologies to run and reinvent your ITOps processes.

Deliver Modern Service Management for Digital Organizations

Service management is being profoundly changed by technologies like artificial intelligence (AI), machine learning (ML), chatbots, virtual agents, and the internet of things (IoT). In this track, you will learn how BMC Helix embeds these transformative technologies into the service delivery lifecycle to help organizations achieve unparalleled speed, accuracy, and cost savings.
Deliver Modern Service Management for Digital Organizations
12:30pm - 01:15pm

Managing sprawling IT landscapes is becoming increasingly complex. I&O organizations need clear end-to-end visibility of the infrastructure and innovative solutions to transform their service experience. Learn how BMC Helix, our integrated, end-to-end digital business platform powered by AI/ML, brings together IT operations management (ITOM) & IT service management (ITSM) to provide the modern tools, interfaces, and services that deliver agility and innovation for companies to scale and grow the business.

01:30pm - 02:15pm

When a critical application is down or a security breach occurs, the teams impacted scramble to understand root cause or priority of fixes. To get results immediately, you need to have information at your fingertips that you can trust. In this presentation, we will walk through IT operations use cases for the depth and breadth of asset discovery and dependency mapping provided by BMC Helix Discovery. Coupled with the industry-leading reconciliation and integration capabilities of BMC Helix CMDB, it offers the single source of truth you need in order to tackle the ever-growing complexities of IT Ops.

02:45pm - 03:30pm

Service experience transformation requires a focus on your customer and employee experiences. The services you deliver to employees fuel their motivation and significantly influence customer experience outcomes—ITSM on its own won't get you there. Come join us as we explore how you can transform your service delivery experience using BMC Helix ITSM and BMC Helix Business Workflows to re-imagine service experience for your enterprise.

03:45pm - 04:30pm

You already rely on virtual assistants in your everyday life—from checking the weather to streaming your favorite songs. Whether you’re at home or on-the-go, intelligent assistants help you tackle your growing to-do list easily and efficiently. But it shouldn’t stop there. What if you could on-board an employee while ordering a latte? Or have your new address updated by HR with a single text? Join us for an engaging session and experience the future of work, the BMC Helix way, with BMC Helix Digital Workplace and BMC Helix Chatbot.

Drive Automation for Application Workflow Orchestration

Today’s new and evolving technologies and processes are enabling organizations to deliver innovation and competitive differentiation to market almost as fast as ideas come to mind. But keeping IT running smoothly while simultaneously reinventing your business requires the agility and flexibility of intelligent automation and process orchestration. In this track, we’ll explore how automating workflow orchestration can help your organization accelerate its cloud, DevOps, and big data initiatives more easily, with lasting benefits and limited frustrations.
Drive Automation for Application Workflow Orchestration
12:30pm - 01:15pm

This session will take you through an overview and live demo of the latest capabilities and exciting new enhancements delivered in Control-M 19. 

Highlights include:

  • Native AWS and Azure integrations
  • Enhancements to Control-M Automation API
  • Intelligent data movement via managed file transfers
01:30pm - 02:15pm

Google became the latest cloud vendor to announce their strategy for bringing their cloud to your datacenter (Google Next Keynote April 8, 2019) following Azure Stack and AWS Outposts. And the industry as a whole is embracing K8S as the de facto standard for the modern datacenter! Developers are infatuated with containers and microservices that are tailor made for K8S. But who is thinking about orchestrating the backend applications that power the business?  
 Attend this session to:  

  • Learn about K8S JOB and DaemonSet objects 
  • Hear how organizations are leveraging them to manage business workflows  
  • See real-world examples of customer 360 and sentiment analysis 
02:45pm - 03:30pm

Success in business today requires agility. Disrupting the market and building competitive advantage with modern applications, data, and cloud technologies is how to win. But like any great challenge, the reward is not without risk. Modernizing your business requires the agility to accelerate application delivery without sacrificing production-scale operational capabilities. You literally have to run and reinvent your business. 

Join this session to hear how three customers from very different industries are leveraging Control-M to drive innovation and operational excellence.

03:45pm - 04:30pm

Building on our rich history of continuous innovation, this session explores how Control-M will meet your evolving digital business and modernization initiatives.

Modernize Your Mainframe for Digital Business Demands

As you run and reinvent your business to meet escalating customer requirements, you may be faced with exploding workload volumes, workforce turnover, and security concerns. The mainframe’s strength, stability, and longevity make it the platform of choice for running your business smoothly even as it transforms. Join us and learn why analysts and customers agree that the mainframe is positioned for growth and can help you make the most of new technologies. See how you can easily modernize your mainframe with automation and intelligence to deliver on expanding security needs and business requirements for cost optimization and digital agility.
08:00am - 08:20am
Modernize Your Mainframe for Digital Business Demands
12:30pm - 01:15pm

Deciphering IBM pricing models shouldn’t require an accounting degree. But with MLC costs at the heart of your mainframe budget, you want to be sure you’re making the most of your money and environment before making the move to Tailored Fit Pricing. In this session, we’ll shed light on how to better manage 4HRA, peak MSUs, workload capping, capacity, and other mainframe cost drivers, including strategies that can help you save 15%-30% or more on MLC.

01:30pm - 02:15pm

Security breaches are top-of-mind for most IT organizations today. Yet many companies believe that critical business applications housed on the mainframe aren’t at risk. Unfortunately, that isn’t true. Join us for an informative session to debunk key myths about mainframe security and share innovative techniques to protect your mainframe data, remain in compliance, and modernize your mainframe to stay ahead of the curve.

02:45pm - 03:30pm

As the 2019 BMC Mainframe Survey reveals, both IT and the business feel ongoing and increasing confidence in the mainframe as a strategic enabler to digital innovation. Interestingly, perceptions of strengths, obstacles, and priorities are differentiated generationally, from Boomers to Gen Xers to Millennials. Learn what the data reveals about these differences and about adoption and implementation of AIOps, DevOps, and security initiatives, and make sure your organization is prepared, culturally and technologically, to ensure mainframe’s continued success.

03:45pm - 04:30pm

As businesses pursue their digital initiatives, it’s critical to recognize that transformation is no longer a single event for most businesses, but a constant process—most especially for IT. To ensure that lines of business see them as partners critical to their success, IT organizations need to invest time and resources toward redefining themselves as technology enablers of business change. This session will share five elements critical to addressing not only the technology, but also the people, processes, and data that are vital to transforming IT.